Refund policy

Last updated: 25 September 2026

We want you to be happy with your Bibimbop Kids order. This policy explains your options if something isn't right. Nothing in this policy limits your rights under the Australian Consumer Law.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Damaged, faulty or incorrect items

If your toy arrives damaged, is faulty, or isn't what you ordered:

  • Email us within 7 days of delivery where possible, with your order number and clear photos of the item, the fault and the packaging.
  • Stop using the item if it's damaged or unsafe.
  • We'll offer a replacement or a full refund, including your original shipping cost.
  • You won't pay to return a damaged, faulty or incorrect item. In many cases we won't need the item back at all; we'll tell you if we do.

If a fault appears later, contact us anyway. Your consumer guarantee rights don't end after 7 days.

Change of mind returns

We accept change-of-mind returns within 30 days of delivery if the item is:

  • unused and in the same condition you received it, and
  • in its original, undamaged packaging with all parts included.

For change-of-mind returns, you pay the cost of return shipping, and original shipping charges are not refunded. We recommend a tracked postage service, as we can't be responsible for returns lost in transit.

How to start a return

  1. Email bibimbopkids26@gmail.com with your order number and the reason for your return.
  2. We'll reply with return instructions and the return address. Our fulfilment partners ship from several warehouses, so please don't send items back to the address on the parcel without contacting us first. Returns sent without approval may not be received or refunded.
  3. Once your return arrives and has been checked, we'll email you to confirm your refund.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show the funds.

Cancellations

Need to cancel? Email us as soon as possible. We can cancel and fully refund any order that hasn't been dispatched yet. Once an order has been dispatched it can't be cancelled, but you can return it under this policy.

Items we can't accept for change-of-mind returns

  • Items that have been used, damaged after delivery, or are missing parts
  • Gift cards

Contact us

Email bibimbopkids26@gmail.com and we'll help you sort it out.