Shipping policy
Last updated: 25 September 2026
Thanks for shopping with Bibimbop Kids. We're an Australian online store, and our toys are shipped directly to you from our fulfilment partners' warehouses. Some of these warehouses are located overseas, so delivery takes a little longer than a local parcel. All times below are in business days (Monday to Friday, excluding public holidays).
Order processing
Orders are processed and dispatched within 1–3 business days of payment. Orders placed on weekends or public holidays are processed from the next business day.
Delivery times and costs
| Shipping option | Cost | Estimated delivery after dispatch |
|---|---|---|
| Standard (Australia) | $11.00, or free on orders of $100 or more | 7–15 business days |
| Express (Australia) | $15.00 | 5–10 business days |
| International (selected countries) | $20.00 | 10–20 business days |
The shipping cost for your address is always shown at checkout before you pay. Delivery times are estimates, not guarantees. Peak periods (such as the lead-up to Christmas), customs checks, extreme weather and carrier delays can add extra time.
Tracking your order
Once your order is dispatched, we'll email you a tracking number. Tracking can take 2–5 business days to show movement, especially for parcels travelling from overseas.
Orders with more than one item
If your order contains several toys, they may ship from different warehouses and arrive in separate parcels on different days. You'll receive tracking for each parcel.
Delivery address
Please check your address carefully at checkout. We can't be responsible for parcels sent to an incorrect or incomplete address you've provided. If you spot a mistake, email us straight away and we'll try to update it before dispatch.
Late, lost or damaged parcels
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 business days of dispatch, please contact us and we'll investigate with the carrier. If your parcel arrives damaged, email us within 7 days of delivery with your order number and photos of the parcel and item. See our Refund policy for what happens next.
International orders
International customers are responsible for any import duties, taxes or customs fees charged by their country. These are not included in our prices or shipping costs.
Contact us
Questions about shipping? Email bibimbopkids26@gmail.com and include your order number.